On the morning of Wednesday 29 January 2020, the Minister of Digital Affairs and Digitalisation, accompanied by members of her cabinet and the Director General of APIEX BENIN, visited INTERSTIS BENIN, the Beninese subsidiary of the VIPP INTERSTIS Group, the leading contact centre in sub-Saharan Africa.
This visit follows the presentation of the sector’s 2020 agenda, during which the Minister of Digital Affairs and Digitalisation announced the accelerated roll-out of high-speed and ultra-high-speed fixed internet to businesses and households by existing ISPs.
On this occasion, she spoke on the one hand with the managers of INTERSTIS BENIN about the availability and quality of the internet they need to carry out their activities. On the other hand, Ms Aurélie ADAM SOULE ZOUMAROU met the 1,100 young staff members who work there with companies all over the world.
Established in BENIN since 2018, INTERSTIS BENIN provides a range of services to its clients, including telesales, after-sales service and customer loyalty and support.
The investments made by the Government, in particular the deployment of high-quality high-speed and ultra-high-speed digital infrastructure, have enabled companies of the calibre of INTERSTIS BENIN to set up and operate properly.
“As Minister of Digital Affairs and Digitalisation, it is important to know how remote customer advisory services are delivered, because they rely heavily on digital solutions and tools, connectivity, and the availability and quality of the internet,” stressed the Minister.
The Director General of APIEX BENIN, Mr Laurent GANGBES, welcomed the growth of the INTERSTIS BENIN team, which has risen from 700 staff in 2018 to 1,100 employees, with the prospect of a total of 1,500 recruits by June 2020.
“The quality of the internet in Benin is much better. Today we have a level of internet quality that is very good and costs less for our usage,” said Mr Charles Emmanuel BERC, Chairman and Chief Executive Officer of the VIPP INTERSTIS Group.
For Ms Aurélie ADAM SOULE ZOUMAROU, it is important that a company such as INTERSTIS BENIN, which has chosen BENIN as its preferred investment destination, be supported and assisted in its development.
The Minister, the Director General of APIEX and the Chairman and Chief Executive Officer of INTERSTIS BENIN resolved to work together on an initiative to train young people in computer coding.
She congratulated the company’s staff and urged them to stay the course.